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FAQs
Ordering
How do I place an order on Modish?
What forms of payment do you accept? Is your payment system secure?
Modish accepts credit card (MasterCard, Visa, American Express, JCB, Discover, Diners Club), Amazon Pay & PayPal. Customers can also avail deferred payment options through our financing partner Affirm (details given below).
Modish runs on the Shopify platform which is trusted by over 600,000 online stores and is a world leader in ecommerce solutions. We use Shopify’s payment systems which are best in class industry standards. Shopify uses 256-bit encrypted SSL certificates and is fully Payment Card Industry (PCI) compliant. Shopify store owners never get to see customer’s credit card information, PayPal authentication token etc. When you are on the Modish website, you’ll notice a lock symbol in your browser's address bar and the prefix will switch from "http:" to "https:" indicating that you are in a secure environment.
Shipping
What is the estimated shipping time for orders on Modish?
We know once you’ve placed your order, you are anxious to receive your items. We make every effort to get your order shipped out to you as quickly as possible. Our standard shipping times are as given below. However you are advised to check for the actual shipping time mentioned in the order confirmation email sent to you.
- In stock items - Within 2-5 business days of receiving order.
- In stock at vendor - Within 5-7 business days of receiving order.
- Drop-Ship merchandise will be "drop-shipped" directly to you from our suppliers within 7-14 business days.
- Out-of-Stock Items: You will be notified if an item is out-of-stock when your order is processed. We will email you the estimated lead-time and you have an option to cancel the order with refund, if the lead-time is not acceptable. If you keep the order, we will keep you updated on the backorder status and you may choose to cancel at any time before shipping for a full refund.
- Special cases like handmade items (e.g. wine barrel furniture), large rugs, large/oversized furniture are usually custom built in coordination with our supplier. Their shipping times are typically 4-5 weeks after order. We will keep you notified of the estimated shipping date. If you do not wish to wait after placing an order, you may cancel the item(s) within 48 hours of being notified of estimated shipping date by us.